O'Reels Privacy Policy

At O'Reels, we respect your privacy and are committed to protecting the personal data you share with us. This policy explains how we collect, use, store and safeguard your information when you visit our website, use our O'Reels app, or otherwise interact with our services. O'Reels is operated by Betable Limited, registered in England, company number 07080629, with our registered office at Suite 2.01, Colony Jactin House, Hood Street, Manchester, England, M4 6WX. We operate under licence number 23328 from the Gambling Commission of Great Britain. By using our site, you agree to the practices described in this policy.

Information We Collect

We collect a range of personal information to provide our services, verify your identity, process transactions, and comply with our legal and regulatory obligations. When you complete O'Reels register procedures, we ask for accurate and complete details, and we rely on this information throughout our relationship with you.

• We collect your name, date of birth, address, email address and phone number when you open an account with us
• We record identity verification documents required for anti-money laundering and age verification checks
• We store details of your deposits, withdrawals and payment methods used when you make an O'Reels deposit or request an O'Reels withdrawal
• We log your gameplay activity, including the O'Reels slots and O'Reels live casino titles you play, session duration, and wagering patterns
• We gather technical data such as your IP address, device type, browser information and location data, partly to confirm you are accessing our services from within a Permitted Jurisdiction
• We keep records of your communications with our customer support team, including live chat transcripts and emails sent to [email protected]
• We track your interaction with promotional offers, including any O'Reels bonus, O'Reels casino bonus, O'Reels no deposit bonus or O'Reels free spins you claim

How We Use Your Data

We use the information we collect for a number of legitimate purposes connected to running our casino responsibly and securely. We process your data to open and manage your account, to enable an O'Reels login or O'Reels casino login on desktop, mobile, or through our O'Reels casino app, and to deliver the gaming experience you expect from us.

• We use your data to verify your identity and confirm you meet the minimum age and residency requirements
• We process your payment details to handle deposits and withdrawals, including applying the correct deposit and withdrawal limits
• We use your activity data to detect and prevent fraud, money laundering, and abuse of promotions or bonus terms
• We analyse your gameplay to personalise offers, including eligibility for our Monthly Rewards programme and other loyalty benefits
• We use contact details to send you service messages, account notifications, and where you have consented, marketing communications about new promotions or an O'Reels promo code
• We rely on your data to comply with regulatory reporting obligations owed to the Gambling Commission of Great Britain and other relevant authorities
• We use behavioural data to support responsible gambling tools, including deposit limits, time-outs and self-exclusion, which apply across the wider Betable network of sites

Legal Basis for Processing

We process your personal data on several legal grounds recognised under data protection law. We rely on contractual necessity to provide the services you request, legal obligation to meet licensing and anti-money laundering requirements, legitimate interests to keep our platform secure and improve our offering, and consent where you have specifically agreed to receive marketing material or non-essential cookies. You may withdraw consent at any time by contacting our support team.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and analyse how visitors use our services. Cookies help us recognise you when you return for an O'Reels login, keep you signed in during a session, and measure the performance of our promotional campaigns. You can control cookie settings through your browser, though disabling certain cookies may affect the functionality of our site or O'Reels app.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to run our business and meet our legal obligations.

• We share data with payment processors and banking partners to complete transactions when you make an O'Reels deposit or request an O'Reels withdrawal
• We share information with our software platform provider, Grace Media (Gibraltar) Limited, which powers elements of the O'Reels casino experience under licence number 57869
• We disclose data to regulatory bodies, including the Gambling Commission of Great Britain, and to law enforcement where legally required
• We may share information with identity verification and fraud prevention services to confirm your details and protect our platform
• We engage service providers for customer support, marketing, and IT infrastructure, and we require them to protect your data under contractual safeguards

International Data Transfers

Where we transfer your personal data outside the United Kingdom, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to maintain a level of protection consistent with UK data protection law.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including ongoing compliance with regulatory record-keeping requirements. Even after you close your account, we may retain certain information for a period required by law or to resolve disputes, including complaints handled under our escalation procedures with the courts of England and Wales.

Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. We use encryption, secure servers and access controls, and we regularly review our systems to guard against emerging security risks. Please note that customer funds held with us are not protected through fund segregation, and in the event of insolvency, such funds would form part of our business assets.

Your Rights

We recognise that you have rights over your personal data under applicable data protection law.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request that we erase your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including direct marketing
• You have the right to data portability where technically feasible
• You can lodge a complaint with the Information Commissioner's Office if you believe we have not handled your data appropriately

Children's Privacy

We do not knowingly collect data from anyone under the age of 18. Our services are strictly intended for adults, and we apply age verification checks during registration to prevent underage access to our platform.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this policy or how we handle your personal data, our team is available 24/7 via live chat, through our contact form, or by emailing [email protected]. We are committed to addressing your concerns promptly and transparently.